Cloud Contact Center Solution for BPO

Deliver Tailored Service To Your BPO Clients

Easily customize uContact to meet the unique needs of your clients for seamless workflows and superior service.

Optimize Your Efficiency

Streamline operations with automation features, advanced analytics, agent management tools, and more.

Boost Customer Experience

Provide exceptional and personalized support with omnichannel capabilities and real-time insights.

Quick And Easy Scalability

As your BPO evolves, uContact easily scales to accommodate your needs without any disruptions to service.

Omnichannel support

Exceptional Customer Experiences On Any Channel

Give your BPO the flexibility to support customers across any channel. Allow customers to choose their preferred channels, from social media to live chat, telephone, SMS, and more.

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Scalability

Scale and Meet Demands Without Overpaying

As clients' call volumes fluctuate, uContact lets you scale and quickly align resources with actual demand. Easily adjust the number of users, extensions, and other features. Pay-as-you-go options ensure you only pay for what you need.

Customization

Easily Adapt To Every Need

It's effortless to customize uContact to suit your company's needs or your client's specific workflow requirements.

Drag And Drop Workflows

Adjust business logic for each client and align with their specific needs and workflows.

Reporting Tools

Customize reports and track data that matter most for you and your clients.

Agent Management Tools

Adjust schedules, breaks, performance metrics, and more.

Integrations

Streamline Workflows With Client-Specific Integrations

Integrate uContact with your own or your clients' tools. Integrate your CRM, ticketing software, workforce management, and other systems for seamless data exchange and workflow automation.

uContact: Experience The Advantage of The Cloud

Expand Your Reach

Expand potential workforce and customer support by accessing your system from anywhere with internet.

Easy Deployment

Quickly get your operations up and running without needing equipment and on-premise infrastructure.

Lower Costs

uContact's cloud-based platform lets you skip hefty upfront capital expenditures and ongoing maintenance.

Advanced Features For BPO Success

Stay ahead of the curve with access to the latest communication technologies and features, including AI-powered automation, analytics, and integrations with third-party applications.

Unified Inbox

Streamline all interactions regardless of channel used.

Intelligent Routing

Direct interactions to the best suited agent for swift resolution.

Call Recording And Monitoring

Capture and review calls for quality and compliance.

Agent Management

Multichannel supervision, live whisper, barge, and more

Real-Time Analytics

Reports and dashboards provide performance insights.

Auto-Dialers

Automate outbound calling for efficiency and reach.

Easy Reporting

Easily create custom reports based on requirements.

Form Designer

Create and use tailored data capture forms to use during interactions.

Regulatory Compliance with Every Interaction

SOC 2 COMPLIANCE

Our solutions are SOC 2 compliant, ensuring stringent controls over the processing, storage, and transmission of customer data.

PCI COMPLIANCE

We adhere to PCI compliance standards, safeguarding payment card data with robust security measures during transmission, processing, and storage.

STIR/SHAKEN

Our solutions are STIR/SHAKEN compliant, providing authentication protocols to combat caller ID spoofing and ensure the legitimacy of phone calls.

COPC QUALITY STANDARDS

Our solutions adhere to COPC quality standards, ensuring exceptional service delivery and customer satisfaction.

One of the main differences is the degree of autonomy and customization that uContact allows. The stability and robustness is a differentiating factor. The ease of use of uContact and the human team, which has accompanied us throughout the process

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Carolina Mancera BPM Consulting

Ready To Transform Your BPO Operations?

Take the next steps towards efficiency, scalability, and superior customer experiences. Speak to an expert and discover how we can tailor uContact to streamline your BPO communication.

Frequently Asked Questions

How does your pricing structure work, and what factors determine the cost?

Our customer experience solutions are customized to your exact needs, and therefore, pricing can vary. Factors that determine costs include the number of agents, features required, usage volume, and additional customizations and integrations. View uContact pricing and plans.

What types of communication channels does your contact center solution support?

uContact supports a wide range of communication channels to best support your customers. Voice, email, live chat, SMS, social media, Whatsapp, live chat and more. All interactions are managed through the unified inbox for seamless customer interactions across any channel. Discover the potential of omnichannel contact centers.

What security measures are in place to protect sensitive customer data?

uContact incorporates industry-leading encryption protocols, access controls, and compliance with several industry standards. Our platform adheres to COPC quality standards and compliance with SOC2, HIPAA, PCI and STIR/SHAKEN to safeguard data privacy. We implement regular security audits and updates to mitigate any vulnerabilities. Learn more about net2phone security here.

How does your solution handle high call volumes and ensure efficient call routing?

uContact is designed to efficiently handle high call volumes with unlimited call queues. With intelligent routing, calls are automatically distributed to the appropriate agent based on factors such as skills, availability, and customer priority. This ensures quick response times and resolutions. Learn more about call queue management.

What level of technical support and training do you provide for implementing and using your solution?

We provide comprehensive technical support and training to ensure smooth implementation and usage of uContact. Support is available for setup, configuration, troubleshooting, and ongoing maintenance. To maximize the benefits of our solution, we also provide training resources and training sessions.

Does uContact offer tools for managing compliance, such as call recording and monitoring?

Yes, uContact includes call recording capabilities so you can capture all your inbound and outbound calls for quality assurance purposes. Agent management lets supervisors listen in live calls, whisper coach agents, and intervene when necessary to ensure compliance.

Your Trusted Communications Solutions

Comprehensive Support

From setup to ongoing maintenance, we are available 24/7 as your dedicated communications partner.

Training Excellence

Training sessions and resources ensure your team has the skills and knowledge to navigate the system and excel in their roles.

User-Friendly Platforms

We prioritize ease of use to ensure that your BPO team can navigate the system effortlessly and focus on delivering superior customer experiences.

Reliability You Can Trust

The platform is built on robust infrastructure with 99.97% uptime, so you can depend on a solution that meets your client's needs.

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Adapt Your Contact Center To Client Demands

Discover how we can tailor uContact so that you can seamlessly meet the needs of your BPO clientele and build relationships that last.