Service Level Agreement & Returns

net2phone Canada service level agreement

When you subscribe to net2phone Canada business telecommunication services, you receive our commitment to service quality and availability. Every Versature customer is covered under our SLA (Service Level Agreement), which guarantees specific high levels of service availability and network uptime, along with penalties to net2phone Canada if we ever fail to meet our SLA.

Read the SLA

View historical uptime

30-day unconditional money-back guarantee

net2phone Canada stands behind the business telecommunications services that we provide. We want our customers to be completely satisfied with the service they are receiving from us. If you are unhappy with the net2phone Canada service or solution at any time within the first 30 days of your contract duration, simply return the hardware to our Ottawa-based headquarters and pay nothing*. 

*subject to hardware restocking fees where applicable

net2phone Canada privacy policy

net2phone Canada Corp. O/A Versature Communications Corp. (“net2phone Canada”) is committed to protecting the personal information of its customers and their end users.

Read our full global privacy policy here.

Commitment to accessibility

net2phone Canada is committed to providing a respectful, accessible and inclusive environment for all persons with disabilities in a respectful way. We are committed to providing this environment in a timely manner which considers the person’s disability and embodies the principles of equal opportunity.

net2phone Canada is committed to becoming a barrier free environment and meeting the requirements of all existing legislation and its own policies and goals related to identifying, removing and preventing barriers to people with disabilities that might interfere with their ability to interact with net2phone Canada. net2phone Canada ensures that all people in our community are aware of their rights and responsibilities to foster an accessible and inclusive environment with and for persons with disabilities.

net2phone Canada is committed to and will strive to ensure that the Accessibility for Ontarians with Disabilities Act (AODA), 2005, its regulations, standards and all other relevant legislation concerning accessibility are strictly observed in a timely fashion.

Read our Accessibility Policy

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