Shorten Call Hold Times by 75% With a Ring Group

Easily create custom rules in Sync to send every caller to the right team, or automatically call them back.

Different Rules for Different Queues

The same type of rules for ring groups don’t work for every department or group. That’s why we offer different types to suit your needs. Some examples include:

Routing callers to all available agents at the same time.
Routing callers to the available agents in a predefined order.

Feature Value

A better experience

Nobody likes being on hold. Help your customers reach someone quickly and efficiently.

Better understand your business

View call queue data using stats like active calls, calls per hour, calls per day, abandon rate, and average wait time.

Queue callback

With queue callback, you’ll see an increase in customer satisfaction. Offering a return call process makes callers feel prioritized.

Decrease abandonment rate

Call queues keep your customers from being trapped in automation, lowering your call abandonment rate.

Pricing customized for your business

Request a demo or get a personalized quote