Support Documents

Fax Support
Fax How To

How to Use your net2phone Fax Portal

You must first login to: fax.net2phoneoffice.com
Once on the site you must sign in using your Username &Password which will be provided for you by a net2phone engineer

To Send a Fax:

As you will see in the screenshot below, to send an e-fax you will simply click on:

Send New Fax:

 

That will open a new screen as seen below:

First you must choose the available number that you want the fax sent from. The Destination is the fax number where you would like the fax to be delivered. If you wish to upload a document from windows explorer you can do so in the Upload Document Tab.

Also offered is the Drag New Documents Here (PDF, TIFF). Here you can drag and drop a pdf or tiff image to upload the document you want sent.

To Receive Fax Notifications via E-Mail:

 

To receive fax notifications via e-mail you must first go to Trunks.
Once in trunks you will be asked to assign the number you want to
manage automatic emails for you. Once chosen, you can assign an email address that will receive the faxes.

To Manage Your Existing Fax Machine (Faxxbochs):

 

To Manage your existing fax machine, you must first go to Devices. Once Devices is selected you must then select Settings. You can manage your existing fax machine through the settings feature (This is for Existing Fax Machines, Not for E-Fax)

You will be able to change some features such as the device name and the outbound caller ID. You can also set the device to be either an inbound or outbound fax device only, or you can leave it to do both, accept and deliver faxes.

Click the image below to download

 

Fax Star Codes and Admin Access

Fax Device Star Codes and Admin Access

Obtain the internal IP address of the device by dialing *4357 from the fax machine or an analog phone connected to the active port. The default password for the Web UI is:

User: Admin

Password: 222222

 

Code Description
*411 Send a fax to this number, and the CPE will return your page to you. If you dial this
number without sending a fax, a test page will be returned to you.
*4357 Reads back the current IP address of the device
*638 This allows you to change the network configuration of a device if it is incorrectly
configured, and is unable to be reached through the network.
*23636 This sets the Admin password to a random number, and reads it back to you.
*999 This does a complete factory reset on your device. This sets the network settings to be
DHCP and removes any pending faxes that may be queued for delivery.
**4636 Generate an info page and fax it back to port 1
**63873738 Resets network stack back to defaults (DHCP, routed mode with LAN/WAN)
**732668 Reboots the CPE device
**50 Resets network stack to routed mode (DHCP client on WAN, DHCP server on LAN)
**51 Resets network stack to bridged mode (DHCP client on WAN)

 

Click the image below to download

 

net2phone - Setup Obihai fax device

How to setup your Obihai fax device with net2phone

1. Connect an RJ-11 phone cable from ytour fax machine to the ‘Phone 1’ port of your Obihai device.
2. Connect an ethernet cable (provided) to the blue ‘internet port’ and the other end to your router
3. Connect the power adapter to the Obihai power jack and a power outlet.

 

Click the image below to download

 

Feature Guides
Conference Features

Conference Features

Conference Functions

Conference options fall under a menu that can be accessed by pressing the # key at any time during the conference.

All these options can be triggered during the conference by dialing the assigned key combinations, such as *1, *2 instead of simply pressing 1, 2 as before. This redesign is meant to avoid accidental requests that may occur when the user presses a key by mistake.

As soon as the conference starts, you get a message reading that you can enter the conference by pressing the # key at any point. Some conference options are available both to simple users and the moderator, whereas others can only be used by the conference moderator.

Conference Moderator Functions

During a conference, if you are logged in as a moderator, you can press the # key to enter the conference menu.

A series of extra features are available:

Invite another extension to the conference with *8: The is the short number of the extension you wish to invite to the conference, for example 001. A recorded message is played until the system establishes the connection with the invited extension. If not available, another message is played, informing you that the contact person could not be reached. Also, a specific message is played when the number of attendees currently in the conference exceeds the maximum conference size.

Kick out all with *30: This key combination removes all attendees from the conference, except yourself. A specific message is played. The members who have been removed from the conference will hear a simple Goodbye message.

Kick out last joined with *31: A message is played, informing you that the last attendee who joined the conference was kicked out. The name of that user is the one recorded when entering the conference, if any. All users who have been removed from the conference will hear a message saying “You have been kicked out from the conference.”

Lock conference with *21: A specific message will be played, telling that the conference is now locked and no new attendees can join it.

Unlock conference and allow new members to join with *20: A message is played, informing you that the conference was successfully unlocked.

Mute all members with *11: This key combination mutes all attendees, except yourself. A specific message is played.

Unmute all members with *10: This key combination unmutes all attendees, except yourself. A specific message is played.

Conference Member Functions

When logged in as a simple user during a conference, you can press the # key to enter its menu.

A series of conference menu options are available:

Mute/Unmute conference with *1: This key combination can be dialed during the conference to mute the channel. To unmute, simply press *1again. A specific message will be played, informing you about the conference status.

Enable/Disable new member announcements with *2: If the new member announcements are enabled, you can dial this key combination to stop the system informing you about the new members joining the conference. If this option is disabled, you simply need to press the same keys to enable it. Please note that the announcements will only be disabled for the user pressing the keys.

Conference members list with *3: If you want to find out who else is available in the conference, you need to dial this key combination. A message will be played, listing the member names as recorded when they joined the conference.

Increase volume with *7: If you want to increase the conference volume, press *7. No message will be played.

Decrease volume with *9: If you want to decrease the conference volume, press *9. No message will be played.

Repeat options with 0: To repeat the entire menu, press 0. The corresponding messages will be played again.

Quit menu with #: To return to the conference, press #. All these options are available to the conference moderator as well.

Click the image below to download

Feature Code Quick Guide

Feature Code Quick Guide

Dial Description
*95 Access the Voice Mailbox for
the extension.
*95Extension-Number Call the Voice Mail for a
specific extension.
#3Extension-Number# Transfer a call to the Voice
Mailbox for a specific
extension.
#1Extension-Number# Transfer a call to a specific
extension (no need for
extension to answer for
transfer).
*2Extension-Number# Transfer a call to a specific
extension (must wait for the
call to be answered before
transfer can complete).
*21 Answer a call ringing on any
extension.
*21Extension-Number# Answer a call ringing on a
specific extension.
*29 Answer the most recent
ringing call on any
extension.
*29Extension-Number# Answer the most recent
ringing call on a specific
extension.

 

Click the image below to download

 

net2phone - Cisco SPA 112 Star Codes

Cisco SPA 112 ATA Device Star Codes

Connect an analog handset to the device and press **** to access the IVR Menu

 

IVR Action

Menu

Choices and Instructions

Option

Check Internet Connection Type

100

Set Internet Connection Type

101

DHCP = 0, Static IP = 1, PPPOE = 2, PPPOE DHCP = 3 DHCP PPPOE = 4

Check Internet IP address (WAN)

110

Set Static IP address (WAN)

111

Enter the IP address by using numbers on the telephone keypad. Use * for

decimal point. Note this option is only available after you choose to set the

connection to static via 101 above.

Check Netmask

120

Set Netmask

121

Enter the values via telephone keypad. User * for decimal point. Note this

option is only available after you choose to set the connection to static via

101 above.

Check Default Gateway

130

Set Default Gateway

131

Enter the values via telephone keypad. User * for decimal point. Note this

option is only available after you choose to set the connection to static via

101 above.

Check MAC

140

Check Firmware

150

Check Primary DNS

160

Set Primary DNS

161

Enter the values via telephone keypad. User * for decimal point. Note this

option is only available after you choose to set the connection to static via

101 above.

Check Internet Web Server Port

170

Announce Line 1 SIP Transport

1910

Set Line 1 SIP Transport

1911

UDP = 0, TCP = 1, TLS =2

Announce Line 2 SIP Transport

1920

Set Line 2 SIP Transport

1921

UDP = 0, TCP = 1, TLS =2

Exit IVR

3948

Allow or Prevent WAN access to Web

7932

Enable = 1, Disable = 0

Server

Factory Reset

73738

Confirm = 1, Cancel = *; After you hear “option successful” audible prompt,

hang up, and the ATA device will reboot.

Reboot Voice Systems

732668

After you hear “option successful” audible prompt, hang up, and the ATA

device will reboot.

 

Click the image below to download

 

net2phone - Extension Virtualization

Extension Virtualization AKA “Hoteling”

Virtualize your extension to a phone device

You can use your extension on any phone device in the company that carries a base extension that allows virtualization.
To do so, you must pick up the phone and dial the Virtualization Center number, followed by the short number of the extension that you want to virtualize: *30. You will be asked for the secret code you set up in the interface.

The Virtualization Center

Accepts the request: If the extension configured on the phone device allows virtualization and the secret code given by the user is correct.
Deny the request: If the secret code is incorrect or the extension is not configured to allow virtualization.

If you provide the incorrect code for three times in a row, the call is dropped.

If virtualization is successful

all calls to the user’s extension (the virtual extension) will ring on the phone device where
virtualization was carried on
while the user is using another physical device for their extension, the phone device tied to the virtual extension will not longer ring/allow to dialout, but will always allow the user to move their virtual extension back to the device all calls to the base extension during virtualization will go to Voicemail because the base extension is no longer active in the system

Move extension to another physical device

The Virtualization Center allows you to perform the following actions while your extension is virtualized.
By dialing the Virtualization Center number (*30), followed by extension number you want to virtualize from any base extension that accepts virtualization, you can move your extension to the phone device attached to the base extension in question.

Return extension to base

Method #1: Dial the Virtualization Center Number (*30).

Method #2: Log in to the web management interface of the virtualized extension, go to Extension (name) -> Phone Terminal Setup page, scroll down to the Extension Virtualization fieldset and click on the Return to base link next to the Currently virtualized on field.

Click the image below to download

net2phone - Star Codes

net2phone Star Codes

Below you will find the most commonly used star codes for use on the net2phone network. These can be dialed manually from any desk phone, cordless phone, or 3rd Party soft phone client that is registered with the net2phone platform.

 

Phone Code

Operation / Feature

*21<extension>

Pick up any call ringing the target extensions

#2

Park an active call

*225<position number>

Retrieve a parked call from a specific position

*2<extension or off-net

Places caller on hold and transfer call.

(outside) Number>

*95

Connect to voicemail message center

*95<extension>

Initiate a new call to another extension’s

voicemail

#3<extension>

Transfer an active call to another extension’s

voicemail

*22

Access the company directory

*85

Deactivate CallerID

*65

Re-activate CallerID

For assistance using the features outlined above or any other questions
please reach out to net2phone support via
support@net2phoneoffice.com or +1.866.978.8260 option 2

 

Click the image below to download

 

Queues

Net2Phone Admin Portal – Queues

Queues will be found under your special features users. Click on the special features user. You’ll see a couple of queues and in a queue you’ll have different options; Queue Setup, Queue Agents and Queue Reports.

Queue Setup

Queue General Preferences

When clicking on Queue Setup you’ll have your queue name, you’ll have your queue size, which you can decide how many agents you’ll allow into your queue, you have your Call Distribution Algorithm, which has different options;
• Ring all means that it will ring all agents logged into the queue.
• Least recently called means it will call the agent that had the least amount of calls recently.
• Fewest calls means it will send calls to the agent who had the fewest calls in total.
• Random will randomly call agents without any memory.
• Round robin with memory means it will go around randomly to different agents but it will remember the last agents that had it to make sure that it’s equally distributed.
• Ring members in the adding order means that it will ring the agent in the order they were added to the queue so the first person logged in will get the first call then it will go to the next person logged in so on and so forth.
• Random with member penalty means that it’ll ring all the agents as well randomly however it will first ring to the agents who have the least penalty assigned to them and then only ring people with higher penalty if the ones who have the least penalty are unavailable.

Then you have the wait for ‘x’ amount of seconds before trying all agents again so if an agent doesn’t answer you could make sure that it waits before trying that agent again.

You can set for yourself a service level agreement so you can track in the reports that you’re hitting them or not.

You can choose whether to record all the queue conversations so you can report calls in the queue.

Local Agents Behavior

Under local agents behavior you have the amount of time that you ring an agent before it goes on and tries a different agent.

You have a maintain a minimum of a certain amount of time for each call that received from the queue so that if an agent just hung up the call they have time to write notes before they go ahead and receive another call.

You have a delay for a certain amount of time before connecting the agent and what that does is it gives the agent enough time to look up the caller ID or the account if you want before they actually get connected.

You can have a pick-up announcement for the agent so you could have a certain sound cloud that will play to the agent before they answer and it also can tell the agent how long the user was waiting in the queue so you could know if a person was waiting a long time or a short time and you could also have your restart time if agent does not answer so that if the agent doesn’t answer it can go ahead and start calling the agent again.

Caller Behavior

You have caller behavior so you can play a certain sound file when the caller calls into the queue when they enter into the queue you can have a certain sound file played and then you could have announcing to them the position in their queue as well as their hold time every ‘x’ amount of seconds.

You could also have periodic announcements every ‘x’ amount of seconds that you could load and then you could have an exit to operator key where it will tell them if you press 0 in the queue it could go straight to a specific extension or voicemail.

And then you could also have a setting that it should try to connect the caller to the agent they spoke to last time if they were connected in the last ‘x’ amount of hours.

Sound File Setup

This is the Sound file management which you can customize the sound files used when somebody connects to the queue.

Queue Behavior

The queue behavior will give the ability to say if a caller was sitting in a queue for a certain amount of time automatically transfer them to somewhere else and then you can choose when people are allowed to enter the queue whether it’s in all cases or if an agent is logged in and available or if an agent is logged in but is on the phone. You can also choose to drop them out of the queue if agents log out or become unavailable so they don’t sit in the queue for too long. Also you can choose what sound file to play to them if they are dropped out.

Queue Agents

Under Queue Agents you can see all the queue agents that are currently logged in and you can choose to log in agents.

You could have your local agents (refer to minute 5:12 for example) You can see when an agent was last logged in, last logged off, their last call, how many penalties they have, how many calls, their current state (either logged out or logged in) and who they’re connected to.

You also have the ability to add a remote agent which means that if someone in not in the system and you want to add an agent from a cell number. First you add the agents name then you create an Agent ID for them. You could require for them to put in a pin code to connect to the queue, we’ll turn that off for now. You could also put in a penalty and decide if they’re registering from a dynamic number to call in or whether they have a static phone number, if chosen then enter the static number.

Decide whether the agent should require confirmation to take the call, if it’s selected then before they enter the call they’ll hear that they’re receiving a call and the have to press 0 to enter the call. Then click OK.

Queue Report

Under Queue Reports you are going to see a lot of high level reports, you can see how many answered calls, unanswered calls and total number of calls and also a lot of other different reports that have to do with the queue. As well as see all the agent’s reports and all their higher level statistics about all the agents.

Click the image below to download

Setting Up Voicemail

Setting up Voicemail

Enabling/Disabling Voicemail

To enable or disable voice mail, simply dial *950.

Working with Voicemail
You must log into the voice mail system to listen to voicemail and
manage your greetings.
1. Dial *95.
2. Enter the password given to you by your administrator,
followed by the # key.

Refer to the following to use the voice mail system after you’ve
logged in from your phone:

Record Greetings

Press 0 to select mailbox options.

To record your unavailable greeting, press 1.
Record your unavailable greeting at the tone & then press:
1 – to accept recording. Press the * key when done & then press the # key to exit.
2 – to listen to the greeting & then either accept or:
3 – to re-record your greeting

To record your busy greeting, press 2
Record your busy greeting at the tone & then press:
1 – to accept recording. Press the * key when done & then press the # key to exit.
2 – to listen to the greeting & then either accept or:
3 – to re-record your greeting

To record your name, press 3
Record your name & then press:
1 – to accept recording. Press the * key when done & then press the # key to exit.
2 – to listen to the recording & then either accept or:
3 – to re-record your name

To record a temporary greeting, press 4
(This is normally used as an “away” greeting played during absences).
This greeting takes priority over the “unavailable” greeting.
Record your temporary greeting and then press:
1 – to accept recording. Press the * key when done & then press the # key to exit.
2 – to listen to the greeting & then either accept or:
3 – to re-record your greeting

To remove your temporary greeting, press 0 – to select mailbox options. Then press 4 to manage your temporary greeting. Press the * key and then the # key to exit.

Listen to a New Voicemail Message

Press 1 to play new messages.

For advanced options, press 3 and then press:
1 – to send a reply
3 – to get envelope information
5 – to repeat message
7 – to erase message
9 – to save to one of the following folders:
0 – new folder
1 – old folder
2 – work folder
3 – family folder
4 – friends folder
# to cancel
* for help
# to exit

Listen to Previously Saved Voicemail Message
(when no new messages exist).

Press 1 to listen to old messages.
For advanced options, press 3 and then press:
1 – to send reply
3 – listen to envelope
* to return to the main menu

For advanced options, press 3 and then press:
1 – to send reply
3 – listen to envelope
* to return to the main menu

Press:
5 – to repeat message
6 – play next message (if one exists)
4 – play previous message
*for help
# to cancel

To change folders, press 2 and then press:
0 – new messages
1 – old messages
2 – work messages
3 – family messages
4 – friends messages
# to cancel

For mail box options, press 0.

Change Your Password

Press 0 to select mailbox options, then press 5 to reset your password. Enter your new 4-5 digit password followed by the # key. Re-enter the password followed by the # key. Press the * key and then the # key to exit.

Miscellaneous

Dial *95 to leave a message on a specific extension’s
without calling the extension. Example: to leave a message for J. Smith
on extension 2332, dial *952332.
• Dial #3 to transfer an active call to a specific extension’s
voice mail box. Example: A caller dials your extension by mistake but the
person he/she wants is out on vacation. They want to leave a message
for the owner of voice mail box 2332 – dial #32332.

Click the image below to download

Installation & Configuration Guides
Adjusting ALGO 8180 Ring or Page Volume

Adjusting ALGO 8180 Ring or Page Volume

1. Obtain the internal IP address of the device in one of two ways:

a) Look in the Clients/Connected devices of the local router.

OR

b) On the physical device press the “Menu” button until the option for “IP Address” is reached. Then press “Select” the IP address is announced.

Bring up your web browser and enter the internal IP address of the device (http):

 

2. Enter the password:

627627

 

3. Click on “Page” in the navigation bar or select Ring depending on which you wish to increase. Please note 8180’s should be configured with a ringer extension and a separate paging extension:

 

4. Select the desired volume (1-10) and click apply:

 

Click the image below to download

 

Configuration Guide for Grandstream

Step 1: Log into your Grandstream through a web browser

When your phone is powered on and connected to your LAN, use a browser to navigate to the IP address of your phone. To locate the IP address of your phone, hit *** on the handset and then 02 when prompted for a menu selection. The IP address will be read back to you. The default password is “admin”. Once you’ve logged in, you should see a page with the following heading.
——–
Select “Profile1”.

Step 2. Configure Your Device for Net2Phone SIP Trunking.

You will need to simply configure “Profile1”.

  • Profile Active: Yes
  • Primary SIP Server: Domain
  • Outbound Proxy: ippbx.net2phone.com
  • DNS Mode: SRV
  • Refer-To Use Target Contact: Yes

Step 3. Set Preferred DTMF Method

Scroll down until you can see this section and set accordingly

Step 4. Set your Codecs

Scroll down until you can see this section and set accordingly

Click “Update” button and then go to Handset tab (top of your screen) – Scroll down until you can see this section and set accordingly.

Step 5. Enter Your User Information from Step 1.

You may configure up to 5 handsets (i.e. Users) per base station

Click the image below to download

Configuration Guide for NEC SV9100
NEC CORPORATION OF AMERICA RESERVES THE RIGHT TO CHANGE THE SPECIFICATIONS , FUNCTIONS , OR FEATURES AT ANY TIME WITHOUT NOTICE .


NEC CORPORATION OF AMERICA HAS PREPARED THIS DOCUMENT FOR USE BY ITS EMPLOYEES AND CUSTOMERS . THE
INFORMATION CONTAINED HEREIN IS THE PROPERTY OF NEC CORPORATION OF AMERICA AND SHALL NOT BE REPRODUCED WITHOUT PRIOR WRITTEN APPROVAL OF NEC CORPORATION OF AMERICA .


UNIVERGE IS A REGISTERED TRADEMARK OF NEC CORPORATION . ALL OTHER BRAND NAMES AND PRODUCT NAMES REFERENCED IN THIS DOCUMENT ARE TRADEMARKS OR REGISTERED TRADEMARKS OF THEIR RESPECTIVE COMPANIES .

TO SEE FULL GUIDE DOWNLOAD PDF BELOW

 

Configuring a SonicWALL Firewall

Configuring a SonicWALL Firewall for net2phone

IMPORTANT: Changing your firewall’s configuration is critical. For more information in configuring your firewall’s settings, contact the manufacturer for advanced support.

Assessing The Firewall’s Interface

1. Enter the firewall’s IP address in the address bar of your web browser.

NOTE: To learn how to check your firewall’s IP address, refer to your firewall’s
documentation or contact manufacturer for support.

2. Enter your firewall’s username and password.

Configuring the SonicWALL Firewall Settings

1. Under Firewall Settings/ Flood Protection, change the default UDP Connection Timeout Value from 30 to 300 seconds & ensure that UDP Flood Protection is not Enabled (disabled by default)

2. Go to Network > Services then click Add.

Name: N2P DMZ Ports
Protocol: UDP(17)
Port Range: 1000-65500
Sub-Type: None

3. Go to Address Objects then click Add.

Name: N2P SIP
Zone Assignment: WAN
Type: Network
Network: 206.20.196.0
Netmask: 255.255.254.0

Name: N2P RTP
Zone Assignment: WAN
Type: Network
Network: 66.33.176.64
Netmask: 255.255.255.192

Opening Up Net2Phone Office VoIP Service Ports on the Sonic Wall

1. Go to Firewall then click Add.

Action: Allow
From Zone: LAN
To Zone: WAN
Service: N2P DMZ Ports
Source: Any

Destination: N2P SIP
Users Allowed: All
Schedule: Always On
Enable Enable Logging
Enable Allow Fragmented Packets

Action: Allow
From Zone: LAN
To Zone: WAN
Service: N2P DMZ Ports
Source: Any

Destination: N2P RTP
Users Allowed: All
Schedule: Always On
Enable Enable Logging
Enable Allow Fragmented Packets

Action: Allow
From Zone: WAN
To Zone: LAN
Service: N2P DMZ Ports
Source: N2P SIP

Destination: Any
Users Allowed: All
Schedule: Always On
Enable Enable Logging
Enable Allow Fragmented Packets

Action: Allow
From Zone: WAN
To Zone: LAN
Service: N2P DMZ Ports
Source: N2P RTP

Destination: Any
Users Allowed: All
Schedule: Always On
Enable Enable Logging
Enable Allow Fragmented Packets

2. Go to the VOIP Tab / Settings, General settings
Make sure that Enable Consistent NAT is checked
Under SIP settings, make sure that the Enable SIP Transformation box is
unchecked

Click the image below to download

Edgemarc Router Installation Guide

On-Site Installation Guide for an Edgemarc Router

  1. Connect a PC or Laptop to LAN port 1 of the Edgemarc 4700 router

  1. Connect the router WAN port to the ISP modem / router.

  1. Power up the Edgemarc router

  1. Open a browser and point it to https://192.168.1.1 (must be https)

  1. The login should be root and the password should be n2p123.

If this username / password combination doesn’t work then you can use root / default

  1. Once logged into the router, you can go to the Network tab and manually assign the static IP address to the WAN interface under WAN Interface IPv4 Settings + setup the Default Gateway and DNS servers. (please let us know the IP address once set).

  1. On the LAN side, the default address is 192.168.1.1. You can change this IP address to the customers LAN network instead if needed.

  1. Under Network / DHCP server, you can either enable DHCP or disable DHCP depending on if you are going to use the DHCP in the Edgemarc or if you are going to use the customer’s local DHCP server instead.

  1. Under Voip / SIP settings, make sure that the SIP server address is proxy2.net2phoneoffice.com and the SIP Server Transport mode is set to Pass Through. Also make sure that Enable Transparent Proxy Mode is checked.

  1. Plug in the switch (or switches) to Ethernet port 2 or 3 of the Edgemarc router

  1. Under Network / Network Information, make sure that the link status come up as 100 Mb/sec – full duplex or 1000 Mb/sec full duplex depending on what type of switch is being used. Also make sure that no errors are logged on the router interfaces.

  1. As the phones start to register, you should see the phones come under the Voip / Client List tab. Some of the phone may need to be rebooted manually.

Once the phones are setup, the customer should run a local speed test http://www.speedtest.net/ so that we can enable traffic shaping on the Edgemarc router.

For any questions, please contact net2phone Support at 866-978-8260

Click the image below to download

Enabling QoS on a SonicWALL Firewall

Enabling QoS on a SonicWALL Firewall
to prioritize VoIP traffic for net2phone

The below configuration example is based on an ISP bandwidth of 10 Mbps downstream / 10 Mbps upstream accounting for 10 concurrent calls. 1 G.711 codec call requires around 90 Kbps downstream / upstream. Please adjust your numbers as per your local setup.

Assessing The Firewall’s Interface

1. Enter the firewall’s IP address in the address bar of your web browser.

NOTE: To learn how to check your firewall’s IP address, refer to your firewall’s documentation or contact manufacturer for support.

2. Enter your firewall’s username and password.

VoIP Settings

1. Go to VoIP > Settings.

2. Check Enable Consistent NAT, uncheck/disable everything else.

3. Click Accept to save the settings.

Firewall Settings

1. Go to Firewall Settings > BWM.

2. Under Bandwidth Management Type, select Global.

3. Under Priority, disable EVERY category, except Medium.

Set values to:
Guaranteed: 50%
Burst: 90%
Enable Realtime and set values to:
Guaranteed: 50%
Burst: 100%

4. Click Accept to save the settings.

Network

1. Go to Network > Interfaces > X1 (WAN)

2. Click the Configure icon on far right.

3. Go to Advance > Link Speed, and then set to Auto Negotiate
> Bandwidth Management (at bottom)…

• Check Enable Egress; set interface egress bandwidth to 10000.000000 (type in the upload speed in Kbps from your ISP)
• Check Enable Ingress; set interface ingress bandwidth to 10000.000000 (type in the download speed in Kbps from your ISP).

4. Click OK to save the settings.

Firewall

1. Go to Firewall > Service Objects > Services

NOTE: There may be a need to scroll down, as there are two categories, Service Group and Services.

2. Click Add
Name: N2P_UDP_service_ports
Protocol : UDP(17)
Port Range : 1000 – 65500
Sub type : none

This range covers all net2phone ports including SIP, RTP, and Soft Phones.

3. Click OK to save the settings

4. Go to Address Objects

NOTE: There may be a need to scroll down, as there are two categories, Address Objects and Address Groups.

5. Click Add:
Name : N2P_SIP_network
Zone Assignment : WAN
Type : Network
Network:206.20.196.0
Netmask: 255.255.254.0

Name : N2P_RTP_network
Zone Assignment : WAN
Type : Network
Network: 66.33.176.64
Netmask: 255.255.255.192

6. Click Add to save and then click Close.

7. Go to Address Groups.

8. Click Add Group.
Name : N2P_networks group

9. Select N2P_SIP_network and N2P_RTP_network to add address object to group.

10. Click OK to save.

Access Rules

1. Go to Firewall > Access Rules.

2. Click Add to add the rule for LAN > WAN

> in the General tab
Action : Allow
Service:
Create New Service Group
Name : N2P_service_ports
Add the following port range to this group:
N2P_UDP_service_ports
Source : Any
Destination : N2P_networks group
Users Allowed : ALL
Schedule : Always on

> in the QoS tab
DSCP Marking Action : Explicit
Explicit DSCP Value : 46 – Expedited Forwarding (EF)

> in the Ethernet BWM tab
Enable both Inbound and Outbound Bandwidth Management; set both to 0
Realtime

3. Click Add to save and then click on Close

4. Click Add to add rule for WAN > LAN

in ‘General’ Tab
Action : Allow
Service : N2P_service_ports
Source : N2P_networks group
Destination : Any
Users Allowed : ALL
Schedule : Always on

in ‘QoS’ tab
DSCP Marking Action : Explicit
Explicit DSCP Value : 46 – Expedited Forwarding (EF)

in the Ethernet BWM tab
Enable both Inbound and Outbound Bandwidth Management; set both to 0
Realtime

5. Click Add to save and then click Close.

Click the image below to download

Fortinet Firewall Recommendations

Fortinet Firewall Recommendations

1. Create address for UDP for ports 10000 – 20000, call it “VOIP”

2. Use “SIP” service for port 5060

3. Create Policy Voice VLAN to WAN1 for services HTTP, HTTPS, VOIP, DNS and SIP

4. Disable ALG which includes VOIP profile in Fortinet as well as SIP helper – see kb article

5. Enable consistent NAT for Voice VLAN for port 5060. Net2Phone needs to see same port and both IP addresses (internal IP:5060 and external IP:5060) not (internal IP:5060 and external IP:64537)

6. Set UDP Timeout to 300 seconds (default is 180)

7. net2phone SIP server IP: proxy2.net2phoneoffice.com (206.20.196.18)

8. net2phone Provisioning Server (DDNS): prov.net2phone.com

If you have any questions, feel free to reach out to our 24×7 US support team:

P: 866-978-8260, option 2
E: support@net2phoneoffice.com

 

Click the image below to download

 

net2phone - Grandstream BYOD Registration Guide

How to register a Grandstream Device with net2phone

The below settings must be modified (after factory reseting) your grandstream device.
net2phone will provide SIP digest credentials to use for registration.

 

Click the image below to download

 

 

net2phone - Yealink BYOD Registration Guide

Yealink BYOD Registration Guide

In this guide we show you how to register your Yealink device with the net2phone platform. Make sure you have your SIP credentials handy (provided by your on-boarding engineer).

1. Obtain the devices IP address. This can be done on the device by pressing menu. Then status. IPv4 address should be listed in the general tab.

2. Once you have the IP address of the device, open up your web browser of choice and browse to http://<IP address of the device>.

3. Log into the web GUI of your device:

The default password from the manufacturer is admin/admin. If this does not work – you will need to search google for how to factory reset your particular model (manually from the device), contact Yealink – visit their site, or contact the previous provider and obtain the username/password to gain access to your device.

4. Once logged in via the web. Click on the Settings tab. Then select the Upgrade tab from the left.

5. Press the Reset to Factory Setting button located in the middle of the page. Confirm you wish to proceed with restoring the device to factory by pressing OK.

The device will then restore all the default values and settings. Once it comes back online you will need to confirm the IP address hasn’t changed and log back in via the web interface.

6. Select the Account tab from the top. Then select the Register tab from the left.

7. Configure your Account as follows:
Account 1
Line Active should be set to Enabled
Label should be set to net2phone
Display Name should reflect the Username of the person who will be utilizing the device (in this example we used a generic Example User – it can be set to anything you prefer such as John Doe or even include the user/s extension if you desire e.g. John Doe – x2000). This will be displayed on the device.
Register name should be the SIP username provided to you by your net2phone on- boarding engineer.
Username should also be the SIP username provided to you by net2phone
Password should be the SIP password – again provided to you by net2phone
SIP Server 1
Server Host should be set to proxy2.net2phoneoffice.com Port 5060
Transport should be configured to UDP
Server Expires should be set to 60
Server Retry Counts should be set to 3

8. Press the confirm button located at the bottom of the page.

Congratulations! Your Yealink device will restart and now be registered to the net2phone platform. You can now make and receive calls!

Click the image below to download

 

Panasonic KX-NS700 and NS1000 SIP Trunk Configuration Guide
Overview

This document outlines the configuration settings required for the KX-NS1000 and KX-NS700 to make full use of the capabilities of IDT / Net2phone SIP Trunk Services.

The SIP trunk services of the KX-NS1000/700 PBX are provided through virtual CO line cards (VSIPGW16) which are designed to be easily integrated with an Internet Telephony Service provided by an ITSP (Internet Telephony Service Provider).

This guide describes the specific configuration items for the Virtual SIP Gateway Card in addition to the basic PBX configuration related to SIP trunk functionality. It also describes basic Network configuration to familiarize dealers with the network setup. It does not describe the purpose and use of all programming options on the Virtual SIP Gateway Card. For those details, see the KX-NS1000/700 Manuals for Virtual SIP CO Line Card available on the Panasonic reseller website.

TO SEE FULL GUIDE DOWNLOAD PDF BELOW

Registering your Linksys PAP2

Registering your Linksys PAP2 device
with the net2phone platform

This guide will outline how to register a Linksys PAP2 device to make and receive calls on the net2phone network.

1. Plug in the adapter (power, an Ethernet cable to your router and a phone into Line 1). Wait about 20 seconds then pick up the phone and dial ****110#. The adapter will read back (with voice) its IP address.

2. Dial **** and then 7932# to enable WAN admin web server. Press 1# then 1 to save the value.

3. Open a browser and enter that IP address. This will bring you to the Web GUI.

4. Click the admin login link found at the top right of the page.

5. Click on the voice tab.

6. Enter your SIP digest credentials and settings as follows:

7. Press the Submit All Changes button. Then wait 20 seconds and refresh the web page.

8. Click on PSTN Line tab.

9. Configure the following settings:

Click the image below to download

 

Polycom Phone Support
Expansion Module Guide

Click the image below to download

How To Factory Reset Your Polycom Device
How to Factory Reset Your Polycom Device

1. Hold down the 1, 3, and 5, keys simultaneously. This will initiate the reset process. You will hear a beep and be prompted for your password if done correctly.

2. Enter the password for your device. If unchanged from Polycom the password will be 456. If provisioned by net2phone the password will be 627. If provisioned by a 3rd party – you will need to obtain this password from the provider/carrier.

3. Wait for the device to reset. When it boots you will see a Cancel button after the Polycom logo. Press Cancel to prevent the phone’s application from starting.

4. Press the Setup button before the timer expires. You will be brought to the main menu. Select Provisioning Server and set Server Type to HTTP and then select DHCP Menu and set Boot Server to Static:

5. Press Exit until you are back at the top Exit Option menu. Here you will want to select Save & Reboot.

Congratulations! Your device will reboot and has now been restored back to
Factory Defaults.

Click the image below to download

How To Upgrade Firmware on Polycom Devices

How to Upgrade Firmware on Polycom Devices

 

1. Point a browser of your choice to the internal IP address of your phone to load the web interface. Enter the default Polycom password 456 or if provisioned by net2phone – 627.

 

2. Navigate to the Utilities drop down menu and select “Software Upgrade”

 

 

3. Server type should be “Polycom Hosted Server” and then click the “Check for Updates” button.

 

 

4. The device will reach out to Polycoms Server and populate the list of available firmwares.

 

 

5. Select the firmware recommended to you by your net2phone engineer and click install.

 

 

Congratulations! You have successfully updated your Polycom firmware.

 

Click the image below to download

Polycom VVX Series General Tips and Info

Polycom VVX Series General Tips and Info

To check/configure voicemail:

Press the envelope button to the left of the dial pad (middle button).
The default VM password is 1234#
Press 0 to access the options menu.
We suggest you record 3 greetings (Busy, Unavailable, and Name).
Busy – When you are on the phone and do not answer
Unavailable – When you do not answer
Name – Used for the company directory.
To access your vm msgs from outside the office or away from the device.
Dial your main number or Dial your DID (direct dial number). Enter your 4 digit extension number from the IVR prompt if your main number points to an IVR. When you hear your voicemail greeting press *. The system will prompt you for your password.

Paging:

To send a company wide page press the page softkey on the bottom of the display It is labeled “Page”
To page a specific extension dial *.For example to send Jonathan x6585 a page you dial *6585

Hold:

You can press the hold physical button (bottom left of the dial pad) or the hold softkey (found on one of the 4 softkey buttons at the bottom of the display) while on an active call. Hold is extension specific – meaning that the call is only managed from that specific device. To resume a call on hold press the “Resume” softkey.

Parking:

Call parking is a “global” hold that any device can retrieve. While on an active call press a park BLF button. It will place the call in the “parking lot” (hold music will play for the party waiting). Then you can retrieve the call from any device on the network by pressing the appropriate park key. So if you park a call by pressing “Park 1” button. You can then retrieve it from any device by pressing “Park 1”. You do not need to place the caller on hold or hit transfer. Just the respective Park button.

BLF buttons:

The buttons found to the left and right are know as Busy Lamp Field (BLF) buttons. You can use the BLF button to initiate a new call to the user by simply pressing the button that corresponds to their name. You may also transfer an active call by pressing the correct BLF button for the party you wish to transfer to. You do not need to place the call on hold or press transfer. You just press the person’s BLF button.

Transfer:

You can press the physical transfer button (top left of the dial pad) or the Transfer Softkey (found on the bottom 4 buttons on the display when on an active call). Once your press either key you then just dial the 4 digit extension that you wish to transfer your active call to.

Conference:

To make a 3 way call. Dial the first party. Press the “Conference”. Then dial the 2nd party. Press conference again. You are now on a 3 way call.

Join:

If you have 2 active calls you can press the join softkey and activate a 3 way call.

Split:

Press the “Split” softkey to separate the 2 other callers on a 3 way call.

Training:

We also offer training webinars/conference calls every week if you or your team would like to join:

Schedule:
Tuesdays 10:30 – 11:30 PHONE Training
Tuesdays 1:00 – 2:00 Admin Training
Thursdays 10:30 – 11:30 PHONE Training
Friday 1:00 – 2:00 Admin Training
Friday 2:00 – 3:00 PHONE Training

If you are interested in taking part in one of these training sessions please email training@net2phone.com for an invite, details or to check availability of a session.

Click the image below to download

 

Quick Set Up Guide

 

Click the image below to download

 

Remove Softkeys or Icons from Polycom

Disabling Home Screen Icons and Softkeys

The following code is an example of how to remove Icons from the Home Screen on Polycom devices:

 

The following code is an example of how to remove Soft Key buttons from Polycom devices:

 

You can mix and match to meet customer requirements as you see fit.

If you have any questions, feel free to reach out to our 24×7 US support team:

P: 866-978-8260, option 2


E: support@net2phoneoffice.com

 

Click the image below to download

 

VVX300_400 Quick User Guide

Polycom ® VVX ® 300 and  VVX ® 310  Business Media Phones

Quick User Guide

For use with Polycom® UC Software 4.1.4 or later

The information in this guide applies to both the VVX 300  and VVX 310 phones. Configurations vary and the screen displays used in this guide may not reflect those on your  phone. See your system administrator for more information. For detailed information on how to use your  phone, see the Polycom VVX 300 and 310 Business  Media Phone User Guide, available by navigating to your  phone’s Support page from Polycom Voice Support.

www.polycom.com | 1725-49087-001 Rev. A | March 2013  © 2013, Polycom, Inc. All rights reserved. POLYCOM®, the  Polycom logo and the names and marks associated with  Polycom’s products are trademarks and/or service marks of  Polycom, Inc. and are registered and/or common law marks in  the United States and various other countries. All other  trademarks are property of their respective owners. No portion  hereof may be reproduced or transmitted in any form or by any  means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom.

 

TO SEE FULL GUIDE DOWNLOAD PDF BELOW

VVX300 Series QuickTips

Quick Tips for the Polycom ® VVX ® 300 Series Business Media Phones

These Quick Tips apply to VVX 300, 301, 310, and 311 business media phones.

Home Screen

Displays messages, settings, and information. Available any time.

Calls Screen

Displays all active and held calls.

Available when you have an active or held calls in progress.

Lines Screen

Displays phone lines, favorites, and conditional soft keys.

Available any time.

Switch among Phone Screens

You can view any screen on your phone from other screens.

TO SEE FULL GUIDE DOWNLOAD PDF BELOW

VVX300_VVX400 Phone Tutorial

Polycom VVX300 and VVX400

The following is a list of the most common tasks performed by users of these phones. Keep in mind that there are various ways to execute the same tasks; our goal is to provide instructions on the simplest way to perform each one.

You can also view our video tutorial at http://www.net2phoneoffice.com/support.aspx

Lines View

The Lines View is your phone’s default display. This view shows your phone lines as well as your favorites.

 

Home View

The Home View is displayed by pressing the Home Key. From here, you can initiate new calls and access your messages, Directories, the Call Forwarding and Do Not Disturb features, as well as the phone’s settings and applications.

For example, if you want to see a list of available settings and options, using the navigation arrows, choose “Settings”, then press the Select Button in the center of the navigation arrows. Next, select the “Basic” option. This option lets you configure your preferences, contrast, backlight intensity, backlight timeout, ring type, login credentials, or update your phone configuration, restart your phone, or clear your browser data.

Feature Keys

Finally, there are the Feature Keys. The ones you’ll use most often are:
• The Home Key,
• The Headset Key,
• The Speakerphone Key,
• The Mute Key,
• The Transfer Button,
• The Voicemail Button, and
• The Hold Button.

 

TO SEE FULL GUIDE DOWNLOAD PDF BELOW

 

VVX400 Series Quick Tips

 

TO SEE FULL GUIDE DOWNLOAD PDF BELOW

 

VVX500_600 Quick User Guide

Polycom ® VVX ® 500 and
Polycom ® VVX ® 600
Business Media Phones

Quick User Guide
For use with Polycom® UC Software 4.1.2

The information in this guide applies to both the  Polycom® VVX® 500 and Polycom® VVX® 600 Business  Media Phones. Note that configurations vary and the  screen displays used in this guide may not reflect those  on your phone. See your system administrator for more  information. For detailed information on how to use your  phone, see the Polycom VVX 500 and Polycom VVX 600  Business Media Phones User Guide, available by  navigating to your phone’s Support page from the  Business Media Phones Support page.

www.polycom.com | 1725-44639-001 Rev.A | November 2012  © 2012, Polycom, Inc. All rights reserved. POLYCOM®, the  Polycom logo and the names and marks associated with  Polycom’s products are trademarks and/or service marks of  Polycom, Inc. and are registered and/or common law marks in  the United States and various other countries. All other  trademarks are property of their respective owners. No portion  hereof may be reproduced or transmitted in any form or by any  means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom.

 

TO SEE FULL GUIDE DOWNLOAD PDF BELOW

 

VVX500_VVX600 Phone Tutorial

Polycom VVX300 and VVX400

The following is a list of the most common tasks performed by users of these phones. Keep in mind that there are various ways to execute the same tasks; our goal is to provide instructions on the simplest way to perform each one.

You can also view our video tutorial at http://www.net2phoneoffice.com/support.aspx

The Touchscreen

The navigation of the VVX500 and VVX600 phones are based on touch. To select an item, tap it. You can perform the functions that appear on the screen. The buttons on the bottom of the screen are referred to as “Softkeys” in this tutorial. Their functions are context sensitive, which means that their functions change depending upon your current menu. For example, if you are conferencing, the screen displays functions related to the Conference function.

Lines View

The Lines View is your phone’s default display. This view displays your phone lines as well as your favorites.

Home View

The Home View is displayed when you press the Home Key. From here you can initiate new calls, and access your messages, Directories, Call Forwarding options, DND option, settings, and applications.

For example, if you want to see a list of available settings and options, choose “Settings”. Next, select the “Basic” option. This option lets you configure your preferences, backlight intensity, backlight timeout, and ring type.

Feature Keys

Finally, there are the Feature Keys. The ones you’ll use most often are:
• The Home Key,
• The Headset Key,
• The Speakerphone Key, and
• The Mute Key.

 

TO SEE FULL GUIDE DOWNLOAD PDF BELOW

+