Cloud-based communications technology has come a long way since it was first introduced. However, it’s surprising to still see some of the old common myths and misconceptions persisting to this [...][simple-social-share]
Migrating to the Cloud? Here is what to expect. Relying on in-house computing resources and IT personnel to cater for all the needs of your business can be a costly and time-consuming affair. [...][simple-social-share]
When you consider that it can be up to ten times more expensive to attract new customers than to keep existing ones – and that repeat customers spend on average up to 67% more than new ones [...][simple-social-share]
The traditional office or work environment has now expanded to include an off-site culture of home-based, traveling, and remote workers. Staff in many cases are located in various regions across [...][simple-social-share]
Everyone has had to deal with a customer service contact center at one time or another, and the experience can come with its fair share of frustrations – both for the staff answering the phones, [...][simple-social-share]
No other technology has made such a sudden impact on telecommunications than VoIP (Voice Over Internet Protocol). In just a handful of years, VoIP has changed the way businesses and consumers [...][simple-social-share]
For the organization looking to move away from its existing telephone system, there are many considerations to be made. In most cases, the company that will be making the change will have come to [...][simple-social-share]
Cloud computing is the great leveler of the digital age. Whereas once upon a time – and really only a few years ago – complicated software packages, endless storage space and professional [...][simple-social-share]
You’re probably aware of “the cloud” as that semi-mystical place where online file storage facilities and document-sharing platforms like Dropbox and Google Drive are situated. [...][simple-social-share]
With over a billion workers worldwide on the move with laptops, smartphones, and tablets, businesses across the globe are already reaping the benefits of workforce mobility. But beyond the [...][simple-social-share]