Having made the decision to switch your office communications system to Voice over Internet Protocol, your next step is to choose a VoIP provider that’s a good fit for your business, and the way that you work. Not all business VoIP services were created equal – and not every one will be suitable for your organization and its needs. These guidelines should help.
The Core Benefits
- Reducing Costs: Many business VoIP providers charge a flat monthly rate for each phone, while allowing unlimited local and long distance calls.
- Ease of Management: Inclusion of a phone system on your existing IT infrastructure eliminates the need for physical rewiring and maintenance. Management of the system should be a simple matter of configuring the software to add or move extensions.
- Increased Mobility: Call routing should be an option to forward calls to designated cell phones or home lines. Mobile VoIP apps should be available for users on hand-held devices.
- Features and Office Integration: Core features like directories, call routing and call recording should come as standard. You should ask for details of how your VoIP applications can integrate with your existing office software and document-handling platforms.
Sole Proprietors And Micro-scale Enterprises
At the single owner or micro start-up stage, incoming calls are vital – so a customizable Auto-Attendant is a must. Call routing to your designated best numbers, or to your best qualified employees are the key features to look for. Custom messages for promotion and Music On Hold can help boost your image.
For diverse small and medium-sized enterprises (SMEs), a variety of VoIP options exist such as voicemail with phone, or phone with desktop – together with a variety of calling features and levels of integration with web and mobile applications or office software.
Web-based management consoles and/or fully hosted PBX services reduce the cost and maintenance burdens associated with traditional phone lines. And cloud-based VoIP solutions give businesses the option of more fully integrating their telecommunications with desktop productivity software, online scheduling, collaboration, and document-handling platforms, plus cloud-hosted storage and network infrastructure.
Companies with large workforces and numerous phone lines should expect to see dramatic savings from VoIP – from 30 to as much as 90%. Shop around for a balance offering the best feature set and the highest savings.
Dedicated Call Centers
If you operate a call center, many business VoIP providers offer dedicated packages to address your need for huge numbers of incoming and outgoing calls, reduced waiting times, comprehensive feature sets, and quality assurance. Look for call recording facilities with analytics and reporting tools, to enhance your call monitoring and customer experience refinements.
For All Users…
The ideal VoIP solution should be fully capable of meeting all the operational and business needs you specify, with options to reconfigure or customize your subscriptions in response to changing conditions.