Installation / Troubleshooting 

Installation

For complete installation instructions, view our installation tutorial. You can also download our Getting Started Guide. You will be up and running -- and making calls -- in a few minutes.

IMPORTANT: Installation is complete when the “Run” LED on the top of the InnoMedia XT (MTA) is a steady green. This may take several minutes. When you pick up your phone handset, you should hear a dial tone. You are now ready to make phone calls!

Troubleshooting

• Troubleshooting Checklist
• Finding the IP Address Used By Your VoiceLine Service
• "Cloning" a computer's MAC address to the InnoMedia MTA
• Modifying Your Firewall Settings
• Configuring the MTA to Work With Static IP Addressing
• Using VoiceLine with AOL Broadband
• LED Display on the MTA
• Using a USB Modem With VoiceLine
• Modifying Alcatel/Thomson SpeedTouch Router Settings to Work With VoiceLine

Troubleshooting Checklist
Installation is complete when the “Run” LED on the top of the InnoMedia XT (MTA) is a steady green. This may take several minutes. When you pick up your phone handset, you should hear a dial tone.

If you do not hear a dial tone...
Check that you have your MTA connected properly. Consult the Getting Started Guide for details.

If there is still no dial tone...
Reboot the MTA by unplugging the power supply and then plugging it in again after waiting two minutes.

If there is still no dial tone...
Check that your broadband connection is functioning properly and then check the MTA's Internet connection to make sure that the device was able to obtain an IP address (pick up the telephone handset and dial ***1). If you hear "0.0.0.0" announced as the IP address, it means that the MTA did not obtain an IP address. You should follow the instructions below for "cloning" your computer's MAC address to the MTA. If you are still unable to obtain an IP address, it is possible that your MTA is not functioning properly. Please contact VoiceLine customer support for further assistance.

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Finding the IP Address Used By Your VoiceLine Service
To find the IP address currently used by your VoiceLine service, simply dial ***1.

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"Cloning" a computer's MAC address to the InnoMedia MTA
Some ISPs restrict Internet access to the first computer that was connected to the DSL/cable modem. This is done by registering the MAC address of the computer and restricting Internet access to that specific MAC address. Any device with a different MAC address will not be able to obtain an connection.

Many routers, including the InnoMedia MTA, resolve this issue by cloning the MAC address of a computer. To enable MAC address cloning on the InnoMedia MTA, follow these instructions.

First you will need to find out the MAC address of your computer:

1. On the Windows taskbar at the bottom of your screen, click Start and then click Run.
2. Type cmd in the text box and click OK. A DOS prompt will be displayed in a new window.
3. Type ipconfig /all at the DOS prompt and press the Enter key. (Make sure that there is a space between "ipconfig" and "/all.")
4. Write down the Physical Address, which is a 12-character code in the format xx-xx-xx-xx-xx-xx. (Physical Address is another name for MAC Address.)
5. Close the window with the DOS prompt.

Once you know your MAC address, you may configure your InnoMedia MTA:

1. Use a standard Ethernet cable to connect the WAN port of the MTA to your DSL/cable modem.
2. Use a standard Ethernet cable to connect your computer to the LAN port of the MTA. Make sure the MTA, router, and computer are all on.
3. Open your web browser (we recommend using Microsoft Internet Explorer).
4. Type http://192.168.99.1 into the browser Address field and press the Enter key.
5. When prompted, type admin as the Username and n2p as the Password. You should now see a web page for configuring your InnoMedia MTA.
6. Click Router Settings.
7. Click MAC Cloning.
8. Type in the MAC address of your computer.
9. Click Enable Mac Cloning.
10. Click Save, wait two minutes, unplug the MTA's power cord, and then plug it in. This will ensure that the MTA has rebooted with the new settings.

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Modifying Your Firewall Settings
If you have a firewall and are unable to use VoiceLine, you may need to modify your firewall settings by opening ports and by allowing VoiceLine servers to connect with your computer.

The following ports need to be open in both directions:

  80 (TCP)
  5060 (UDP)
  9000-9006, some firewalls will also require 20000-22000 (UDP)
  The InnoMedia XT also uses 10000-10006

The following servers are used for the VoiceLine service:

  66.33.146.18
  216.53.127.19
  prov1.net2phone.com
  prov2.net2phone.com
  sipvoiceline.net2phone.com

You can also try to put the MTA in a DMZ, but this does not always work.

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Configuring the MTA to Work With Static IP Addressing
If your broadband Internet service provider uses static IP addressing (instead of DCHP addressing), please read this FAQ for instructions on configuring your MTA.

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Using VoiceLine with AOL Broadband
The Innomedia MTA has compatibility problems with AOL 9.0 and AOL 8.0 software. Until this problem is fixed, please use AOL 7.0 software in order to use the Innomedia MTA with your AOL broadband connection.

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LED Display on the MTA
On the top of the MTA, there are seven (7) light-emitting diode (LED) lights that indicate the status of the device, your network, and your calls.

The following table describes each LED and what the different behaviors (blinking, steady light, off, etc.) mean:

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Using a USB Modem With VoiceLine
If you use a USB modem for your broadband Internet connection, please read this FAQ for instructions on configuring your computer to allow Internet connection sharing.

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Modifying Alcatel/Thomson SpeedTouch Router Settings to Work With VoiceLine
If you have an Alcatel/Thomson SpeedTouch router and are unable to use VoiceLine, you may need to modify certain settings. To make these changes you will first need to telnet into your router. Then follow these instructions:

1. Enter your username and password when prompted.
2. Type nat unbind and press Enter. (If the command is not accepted, enter nat and then enter unbind.)
3. Type SIP and press Enter.
4. Type 5060 and press Enter. (If you are prompted for "end port" press the Enter key or enter 5060.)
5. Type saveall and press Enter.
6. Reboot the router.

Some models of the 510 router require different commands. After entering your username and password, follow these instructions:

1. Type nat unbind application=SIP port=5060 and press Enter.
2. Type config save and press Enter.
3. Reboot the router.

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