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Remote Feature Management
Manage and update your calling
feature settings from any touch-tone telephone
Remote Feature Management gives you the ability to manage
your VoiceLine calling features when you're on the road or
don't have access to the online account center.
You can easily update the settings for the following VoiceLine
features from any touch-tone phone:
• Account Balance Announcement
• Call Blocking
• Call Forwarding
• Call Return
• Calling Card Option
• Caller ID
• Customer Service (611)
• Do Not Disturb
• Language Selection
• Reach Me
• Redial
• Speed Dial
• VoiceMail
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To use Remote Feature
Management:
By dialing your VoiceLine phone number:
- Pick up the handset and dial your VoiceLine
phone number.
Allow the phone to ring until the VoiceMail
greeting is played.
- While your VoiceMail greeting is playing,
press the * key. (You must press * before you
are prompted to leave a message.)
- Enter your VoiceLine PIN when prompted.
- Press 3 at the Main Menu prompt.
- When prompted, enter the VoiceLine service
code for the feature you would like to manage.
Please note that you must have the "No Answer"
option of Call Forwarding set to send your calls
to VoiceMail.
Download
a complete list of VoiceLine service codes (PDF)
By dialing a remote access number:
- Pick up the handset and dial the VoiceLine
access number
(see a complete
list of access numbers on VoiceMail feature
page).
- Enter your VoiceLine phone number and your
VoiceLine PIN when prompted.
- Press 3 at the Main Menu prompt.
- When prompted, enter the VoiceLine service
code for the feature you would like to manage.
Download
a complete list of VoiceLine service codes (PDF)
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Usage Notes:
- The same access numbers are used for Remote Feature Management
and accessing VoiceMail. Please refer to the VoiceMail feature
page for a complete list
of access numbers.
- While using Remote Feature Management, you can press "9"
at any time to return to the Main Menu.
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