Caller
ID
Find out who is calling before
you pick up the phone
With VoiceLine Caller ID, you will see the identity of the
party calling you, so you can choose which calls you want
to take and which you don’t. The VoiceLine Caller ID
feature also gives you the ability to display, or not display,
your own telephone number to others when you make outgoing
calls.
Usage Notes:
- VoiceLine Caller ID works in conjunction
with a Caller ID enabled device.
- Caller ID can be used with most answering
machines as long as the answering
machine is set to pick up calls after
the second ring.
- Some phone numbers displayed cannot be called back because
the originating numbers either do not accept incoming calls
or are the main telephone numbers and not the extension
of the person calling you.
- If a caller is using Caller ID Blocking, the caller’s
number will appear on your Caller ID display screen as “No
Data,” “Anonymous,” “Blocked,”
“Private,” or “P.”
- If a caller is in an area that does not have Caller ID
technology or the call is routed through machinery that
is not equipped with Caller ID technology, a message reading
“Out of Area” will appear on your Caller ID
display screen.
Block Your Outgoing Caller ID
Protect your privacy
Before you dial your desired number, you
have the ability to block your number
to the party you are calling. You can
activate the Caller ID blocking feature
on a per call basis or on all calls.
To
block your number
on a per call
basis:
- Pick up the
phone and
dial *67.
- You will then
hear a stutter
dial tone
followed by
a regular
tone -- this
indicates
that the command
code was recognized.
- Proceed to
make your
call. The
party you
are calling
will see an
“Anonymous”
on their called
ID instead
of your name
or number.
Download
a complete list of VoiceLine service codes (PDF)
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To deactivate Caller ID
blocking on a per call basis:
- Pick up the phone handset and dial *82.
- Hang up the phone handset.
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Usage Notes:
- The next call you make will NOT block
your Caller ID since this service
code is for a single call only.
To
block your number
on all outgoing
calls:
- Pick up the
phone and
dial *95
- You will then
hear a stutter
dial tone
followed by
a regular
tone –
this indicates
that the command
code was recognized.
- Proceed to
make your
call. The
party you
calling will
see an “Anonymous”
on their caller
ID instead
of your name
or number.
Download
a complete list of VoiceLine service codes (PDF)
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To
deactivate Caller
ID blocking on
all calls:
- Pick up the phone handset and dial *96.
- Hang up the
phone handset.
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Usage Notes:
- Caller ID permanent blocking or per-call
blocking does not block your name
and phone number from toll free services.
Manage the feature online
You can change your Caller ID settings
for outgoing calls in the Manage Service
Features section of our online account
center. Click
here to login.
Frequently
Asked Questions:
How
do I block my name and number from being
revealed to someone using *69?
Activate Per Call Blocking by dialing
*67 prior to dialing your call. This prevents
your phone number and the associated name
from being revealed to someone using *69
and appearing on a Caller ID display unit.
There is no charge for this service.
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Why
do I receive “out-of-area”
or “unavailable” Caller ID
messages?
“Out-of-area” and “unavailable”
messages are displayed when the calling
party's telephone service is not compatible
with Caller ID technology. Many telemarketers
use equipment, such as automatic dialing
systems, that is incompatible with Caller
ID technology. Caller ID displays most
telemarketing calls as “out-of-area.”
In addition, operator-assisted and international
calls as well as some cellular phones
may not transmit Caller ID information.
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Why
do I receive “private” or
“anonymous” Caller ID messages?
If a caller has blocked Caller ID on outgoing
calls, a “private” or “anonymous”
message will display on your Caller ID
unit.
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Why
do I receive a recording stating that the party does not accept
blocked or private calls on some numbers?
The person that you are calling has activated Anonymous Call
Rejection. Anonymous Call Rejection rejects calls that are
marked “private” or “anonymous.” Since
you have blocked your Caller ID, your call is blocked. To
complete the call, you will need to deactivate your Caller
ID blocking and dial again.
To deactivate your Caller ID blocking for a single call,
hang up and then pick up the handset and press *82. Then redial
the phone number. Your call should be connected.
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