Call Waiting
Be reachable
when you are already on the phone
VoiceLine Call Waiting ensures that important calls are able
to get through to you, even when you are on the line. A short
tone alerts you when the second call is coming in and displays
the incoming telephone number on your caller ID display. You
have the choice to accept the call or not.
If you do not wish to be interrupted during a particular
call, you may turn off Call Waiting on a per-call basis. If
you do not use Call Waiting at all, you may turn off the feature
for all calls.
Here’s
how it works:
- Once you hear the tone signaling a second
call coming into your line, simply hit the flash
button on your phone.
- After you hit the flash button, your first
call will be placed on hold and you will be
connected to the second incoming call.
- To switch back to your original call, hit
the flash button again. You can switch between
callers as often as you like.
- A call will not be ended until you or your
party hangs up the phone.
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Usage Notes:
- If you would like to discontinue the first call, when
you hear the call waiting tone, simply hang up your phone.
The phone will ring, signaling that the second phone call.
- Make sure you press the flash button (where you hang up
your handset) briefly when switching between calls. Pressing
the flash button too long may cause the call to be cut off.
Pressing the flash button too quickly may cause the service
not to work correctly.
- If you are in the process of dialing a number, someone
trying to reach you will receive a busy signal. You will
not receive the special tone notification.
- If you are alternating between two separate calls, any
additional caller will receive a busy signal. You will not
receive the special tone notification for the additional
calls.
- The VoiceLine XJ-100 WiFi Phone does not support Call
Waiting.
To
deactivate Call
Waiting on a per-call
basis (so your
call will not
be interrupted):
- Pick up the
phone and
dial *70.
- You will then
hear a stutter
dial tone
followed by
a regular
tone -- this
indicates
that the service
code was recognized.
- Dial your desired number. Call Waiting is
deactivated and will not interrupt your call.
Note that Call Waiting will be enabled for the
next call you make.
Download
a complete list of VoiceLine service codes (PDF)
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To deactivate Call
Waiting for ALL calls:
- Login
to the online account center.
- Click the Turn Off button on the Disable Call
Waiting page.
Please note that it may take up to five minutes
for the change to take effect.
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 Frequently
Asked Questions:
If
I temporarily deactivate my Call Waiting
service, how do I turn it back on?
To reactivate Call Waiting after you have
disabled it, simply hang up the phone.
Call Waiting is automatically reactivated.
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How
many people can I put on hold at one time?
You can have no more than two people connected to your phone
line simultaneously, and no more than one person on hold at
a time. If you are on the phone with one person and you have
a second person on hold, a third person calling you will hear
a normal busy signal unless you have Unconditional Call Forward
or Call Forwarding on Busy activated. In that case, the call
will be forwarded as requested (to VoiceMail or another number).
If you desire to have more than two parties
on the same call, try VoiceLine’s
3-Way
Calling feature.
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