Are you having trouble? Use this section to help you troubleshoot the most common difficulties. If you still require assistance, a link to email Technical Support is located at the end of each question.

1. Open the Net2Phone CommCenter main window
2. From the "Options" menu select "Audio Setup Wizard"

1. Make sure that both your microphone and speakers are connected to your computer in the proper inputs. Even if you are using a headset, there is often a separate plug for both your headset speakers and the affixed microphone.
   
   
2. Make sure you have run the "audio setup wizard" as described in the previous question.
   
   
3. Check to see if your speakers & microphone have their own volume levels and increase the level.
   
   
4. Make sure the speaker volume is turned up on your Net2Phone CommCenter. The volume control is located to the left of the dialing pad located on the main window of your Net2Phone CommCenter.
   
   
5. Make sure your Windows audio volume is not set to "mute". Double-click on the speaker icon in your system tray (lower-right corner of the screen next to your PC clock) and check to see that none of the "mute" options are checked.
   
   
6. If the speaker icon is not in your system tray, from your Window "Start" menu:
   
   
   • Select SETTINGS - > CONTROL PANEL
   • Click the "Multimedia" icon
   • Make sure the "Show the volume control icon in the system tray" option is checked
   • Click "OK" and follow the previous step
   
   
   
7. Make sure nothing else is running on your computer (CD player,MP3 player, answering machine, etc.) that may be using your sound card. Close out of all programs and try placing the call again.

1. Make sure that you are connected to the Internet and logged into the Net2Phone network. The blue display window on your Net2Phone CommCenter software displays your status. If you are logged-in, your screen will say "ONLINE" under your username.
   
   
2. Make sure you have dialed a valid phone number including area code. Certain numbers, such as local information (555 - 1212), are not allowed for billing reasons.
   
   
3. If calling a regular phone number within the U.S., make sure the number "1" is in the international pull down box (to the immediate left of the dialing box on your software). This should be set to 1 as the default.
   
   
4. If you are calling a regular phone outside of the U.S., make sure you have used the international pull down menu to select the country you are calling. The pull down will automatically select the correct "country code" for you. You may also want to check to see if you have funds in your account.
   
   
5. If the city code of the phone number begins with a zero, try dialing the number without the zero.

1. Make sure you are connected to the internet and then choose File/Connect.
2. If you have already created a username, enter your username and password when prompted.
3. If you have not created a username, choose "Get Username and Password" and complete the registration process.

The funds in your account will still available when you upgrade.
this account. Note that while usernames are case insensitive, passwords are not.

1. If you have not created a username and password, while in the login window, choose "Get Username and Password" and complete the registration process.
   
   
2. If you have a username and password but cannot remember either or both, request your account information by clicking here. Your software will automatically send your username and password to the email address on file for that account.
   
   
3. Make sure you type in the correct username and password making sure to match upper or lower case on all alpha characters.
   
   
4. If you have carefully followed the recommendations above and are still receiving this error please click here and send us the information listed below, plus any other comments you feel might be helpful in quickly resolving this problem:

The funds in your account will still available when you upgrade.

1. Your account number
2. Your preferred e-mail address
3. Your operating system (Win 98, 2000, ME, etc)*
4. The make and model of your computer*
5. The browser and the version you use*
6. The type of Internet connection you have (Cable Modem, phone modem (include speed), DSL).
7. Your Internet provider (AOL, MSN, Road Runner, your workplace network, etc)
8. Your sound card (see Find the default/preferred audio device)
9. Have you been able to launch and call using prior versions Net2Phone software (for instance, Net2Phone 10.6)
10. Have you been able to launch Net2Phone CommCenter? If so, have you been able to make a phone call w/ Net2Phone CommCenter?
11. The build of your Net2Phone CommCenter (find this in the /Help menu under /About. It will be a 4-digit number directly below the version number.

1. In Net2Phone CommCenter's main window, click on Options and choose Preferences from the drop-down menu
2. Click on the "Phone" tab
3. The Audio Device section lists both the speaker and microphone devices used by Net2Phone CommCenter.

1. From your Window "Start" menu, Select SETTINGS - > CONTROL PANEL (on Win 2000 and ME it's called Sound and Multimedia) and select the audio tab.
2. Your default/preferred audio device should be listed in the playback and record sections.

1. Your account number
2. Your preferred e-mail address
3. Your phone number
4. Your operating system (Win 98, 2000, ME, etc)*
5. The make and model of your computer*
6. The browser and the version you use*
7. The type of Internet connection you have (Cable Modem, phone modem (include speed), DSL).
8. Your Internet provider (AOL, MSN, Road Runner, your workplace network, etc)
9. Your sound card (see Find the default/preferred audio device)
10. Have you been able to launch and call using prior versions Net2Phone software (for instance, Net2Phone 10.6)
11. Have you been able to launch Net2Phone CommCenter? If so, have you been able to make a phone call w/ Net2Phone CommCenter?
12. The build of your Net2Phone CommCenter (find this in the /Help menu under /About. It will be a 4-digit number directly below the version number.

1. Open the Net2Phone CommCenter main window
2. From the "Options" menu select "Audio Setup Wizard"

1. Your account number and or username
2. Your preferred e-mail address
3. Your phone number
4. Your operating system (Win 98, 2000, ME, etc)*
5. The make and model of your computer *
6. The browser and the version you use*
7. The type of Internet connection you have (Cable Modem, phone modem (include speed), DSL).
8. Your Internet provider (AOL, MSN, Road Runner, your workplace network, etc
9. Your sound card (see Find the default/preferred audio device)
10. Have you been able to launch and call using prior versions of Net2Phone software (for instance, Net2Phone 10.6)
11. Have you been able to launch Net2Phone CommCenter? If so, have you been able to make a phone call w/Net2Phone CommCenter?
12. The Net2Phone CommCenter build number ***

1. Your account number and or username
2. Your preferred e-mail address
3. Your operating system (Win 98, 2000, ME, etc) *
4. The make and model of your computer *
5. The browser and the version you use *
6. The type of Internet connection you have (Cable Modem, phone modem (include speed), DSL).
7. Your Internet provider (AOL, MSN, Road Runner, your workplace network, etc)
8. Your sound card (see Find the default/preferred audio device)
9. Have you been able to launch and call using prior versions of Net2Phone software (for instance, Net2Phone 10.6)
10. Have you been able to launch Net2Phone CommCenter? If so, have you been able to make a phone call w/Net2Phone CommCenter?
11. The Net2Phone CommCenter build number ***