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Frequently Asked Questions


How do I use the Net2Phone Direct Calling Card in the United States?

In select metropolitan areas of the U.S., you can use your Net2Phone Direct Calling Card by dialing a local access number. When using a local access number, your rate for calls within the U.S. is only 3.9¢ per minute.

Before traveling to the U.S., check to see if there is a local access number for the city where you will be. If there is no local access number, you can always use our U.S. 800 access number: (800) 840-7438. Calls within the U.S are 6.9¢ per minute.

You can also create and print a customized calling card with access numbers and dialing instructions. Just login to the My Account section of the site and click the Print Card button near the bottom of the page.

Visit www.idtcalls.com to buy Phonecards for use in Europe.

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How do I make a call? 

  1. Dial your access number. Wait for the chime and greeting.
  2. Enter your 10-digit account number followed by your 4-digit PIN when prompted.
  3. For calls to the U.S. and to Canada, dial 1 + area code + phone number when prompted. For other countries, dial 011 + country code + city code + phone number.
  4. For additional calls, don't hang up. Just press the "#" key three times and wait for the prompt. Then dial as described in Step 3.

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Can I make Net2Phone Direct calls right away? 

Yes, you can! You will have a minimum $3.00 balance available for calls until your credit card is verified. Your full balance will be available for calls within 2 business days. You will receive an e-mail notice when verification is complete. You will also receive a Net2Phone Direct calling card in the mail in about 7 days.

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Why does the voice prompt indicate that I have the max call time available?
As a security feature, we allow up to 500 minutes of continuous talk time, which is over 8 hours for one conversation. After you hang up and begin another call, the remainder of your call time, up to another 500 minutes, will be available.

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Can I purchase Net2Phone Direct without a credit card? 
For your convenience, we accept MasterCard, Visa, Discover, and American Express. You can purchase a calling card immediately over our secure server.

If you wish to purchase Net2Phone Direct calling time without using a credit card, you may send a check or money order drawn on a United States bank in U.S. dollars.

Please make the check or money order payable to:

Net2Phone Direct -- Billing Dept.
520 Broad Street
14th Floor
Newark, NJ 07102
U.S.A.

Please make sure your payment is in U.S. dollars. If you are adding funds to an existing account, please include your Net2Phone Direct account number on your check or money order.

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Are there any additional charges? 
There is a $1.49 monthly service fee that applies to all accounts and is charged on each monthly anniversary of activation. Net2Phone Direct's low per minute rates are based on use of a Local Access Number. Calls made using U.S. toll-free access numbers are billed an additional 3¢ per minute. Higher per minute rates apply when using international toll-free access numbers. All calls made from a payphone will be charged a 90¢ payphone operator recovery fee. Surcharges may apply for calls made from a cellular phone depending upon your cellular service plan.

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Can Net2Phone Direct be used for faxing? 
Yes. Simply use your fax machine in the same manner as you use your calling card with a telephone. Dial your access number, enter your full 10-digit account number, followed by your 4-digit pin number. Enter the number you are dialing and press the send or start button on your fax machine.

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Can I use my relative's credit card to purchase Net2Phone Direct?
If you wish to use your relative's credit card, the credit card holder must fax us a letter with his/her signature authorizing you to use the credit card, along with a copy of a credit card statement showing the card holder's name, address, and credit card number. The credit card holder should also include your name and your Net2Phone Direct account number in the authorization letter. Please fax the letter to our Customer Service center at (212) 412-9038. Once we receive the authorization letter we will verify the information and place the funds into your account.

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Can I use my credit card on multiple accounts? 
No, we only allow one credit card per account.

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How do I contact Customer Service? 
For customer service, rate inquiries, fees or general information, please e-mail our Customer Service team or call 1-877-627-4663.

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Existing Users
Do you have a question about an existing Net2Phone Direct Calling Card account?

Please login to the My Account section of our site and click on the Support link.

Contact Us
For additional rate, fee and customer service questions, please e-mail our Customer Service team or call 1-877-627-4663.
Dialing Instructions
1) Dial your access number. Wait for the chime and greeting.

2) Enter your 10-digit account number followed by your 4-digit PIN when prompted.

3) For calls to the U.S. and to Canada, dial 1 + area code + phone number when prompted. For other countries, dial 011 + country code + city code + phone number.

4) For additional calls, don't hang up. Just press the "#" key three times and wait for the prompt. Then dial as described in Step 3.
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