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Support
Frequently Asked Questions
How do I use the Net2Phone Direct Calling Card in the United States?
In select metropolitan areas of the U.S., you can use your Net2Phone Direct
Calling Card by dialing a local access number. When using a local
access number, your rate for calls within the U.S. is only 3.9¢
per minute.
Before traveling to the U.S., check to see if there is a local access
number for the city where you will be. If there is no local access number,
you can always use our U.S. 800 access number: (800) 840-7438. Calls within
the U.S are 6.9¢ per minute.
You can also create and print a customized calling card with access numbers
and dialing instructions. Just login
to the My Account section of the site and click the Print Card button
near the bottom of the page.
Visit www.idtcalls.com to buy Phonecards
for use in Europe.
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How do I make a call?
- Dial your access number. Wait
for the chime and greeting.
- Enter your 10-digit account number followed by your 4-digit
PIN when prompted.
- For calls to the U.S. and to Canada, dial 1 + area code
+ phone number when prompted. For other countries, dial
011 + country code + city code + phone number.
- For additional calls, don't hang up. Just press the "#"
key three times and wait for the prompt. Then dial as described
in Step 3.
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Can I make Net2Phone Direct calls right away?
Yes, you can! You will have a minimum $3.00 balance available for calls
until your credit card is verified. Your full balance will be available
for calls within 2 business days. You will receive an e-mail notice when
verification is complete. You will also receive a Net2Phone Direct calling
card in the mail in about 7 days.
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Why does the voice prompt
indicate that I have the max call time available?
As a security feature, we allow up to 500 minutes of continuous talk time,
which is over 8 hours for one conversation. After you hang up and begin
another call, the remainder of your call time, up to another 500 minutes,
will be available.
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Can I purchase Net2Phone Direct without a
credit card?
For your convenience, we accept MasterCard, Visa, Discover, and American Express.
You can purchase
a calling card immediately over our secure server.
If you wish to purchase Net2Phone Direct calling time without
using a credit card, you may send a check or money order drawn
on a United States bank in U.S. dollars.
Please make the check or money order payable to:
Net2Phone Direct -- Billing Dept.
520 Broad Street
14th Floor
Newark, NJ 07102
U.S.A.
Please make sure your payment is in U.S. dollars. If you
are adding funds to an existing account, please include your
Net2Phone Direct account number on your check or money order.
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Are there any additional charges?
There is a $1.49 monthly service fee that applies to all accounts and
is charged on each monthly anniversary of activation. Net2Phone Direct's
low per minute rates are based on use of a Local Access Number. Calls
made using U.S. toll-free access numbers are billed an additional 3¢
per minute. Higher per minute rates apply when using international toll-free
access numbers. All calls made from a payphone will be charged a 90¢
payphone operator recovery fee. Surcharges may apply for calls made from
a cellular phone depending upon your cellular service plan.
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Can Net2Phone Direct be used for
faxing?
Yes. Simply use your fax machine in the same manner as you
use your calling card with a telephone. Dial your access number,
enter your full 10-digit account number, followed by your
4-digit pin number. Enter the number you are dialing and press
the send or start button on your fax machine.
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Can I use
my relative's credit card to purchase Net2Phone Direct?
If you wish to use your relative's credit card, the credit
card holder must fax us a letter with his/her signature authorizing
you to use the credit card, along with a copy of a credit
card statement showing the card holder's name, address, and
credit card number. The credit card holder should also include
your name and your Net2Phone Direct account number in the
authorization letter. Please fax the letter to our Customer
Service center at (212) 412-9038. Once we receive the authorization
letter we will verify the information and place the funds
into your account.
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Can I use my credit card on multiple
accounts?
No, we only allow one credit card per account.
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How do I contact Customer Service?
For customer service, rate inquiries, fees or general information, please
e-mail our Customer Service team or call 1-877-627-4663.
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