The CVOSS Portal is a web-based application that acts as a single interface for:

• Subscriber Management -- at the core of the CVOSS Portal resides a transaction manager responsible for collecting subscriber data from the billing and provisioning systems and mediating that data across the various network elements.
• Reporting and Data Mining -- the data mining functionality provides the operator with historical reports useful in analyzing telephony date and identifying clustering of failures. These reports can be automated across any combination of telephony metrics (Answer Seizure Ratio, End of Call Reason, etc.) and sources (CMTS, Carrier, Country Code, etc.).
• Documentation -- allows support personnel to view regularly updated documentation and access an online help system (FAQs) that allow users to save information “bytes” based on their individual needs. Document examples include escalation procedures, engineering data, etc.

Click here to view detailed CVOSS Portal screen shots (slide show)
Click here to download CVOSS Portal screen shots (PDF format)

The CVOSS Dashboard is a PC client application that provides:

• Alarms/Faults -- generated from thresholds established by the operator through the Data Mining functionality, the real-time alarms can be established across the same telephony metrics and sources as Reporting. Technicians can link directly to an alarm description and the detailed Methods & Procedures.
• Real-Time Activity -- technician displays with easy-to-interpret using call state and call detail information including Call Setup, Call Disconnect & Connect and End of Call Reason. The GUI links to live Group and Span Status screens to show usage and status detail at the individual call level.

Click here to view detailed CVOSS Dashboard screen shots (slide show)
Click here to download CVOSS Dashboard screen shots (PDF format)

 
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