CVOSS
What sets Net2Phone’s Cable Telephony Solution apart is CVOSS (Cable Voice Operation Support System) -- Net2Phone’s real time network and service management suite. CVOSS is a fully automated, end-to-end management suite that incorporates monitoring, diagnosis, and troubleshooting elements across the local cable HFC network, Net2Phone’s global IP network, and the PSTN. The sophisticated CVOSS monitoring system enables Net2Phone to proactively monitor real-time views of each network segment to identify, diagnose, and resolve the root cause of problems before callers become aware of them. CVOSS bridges the gap between access network monitoring tools, packet metrics, and traditional telephony metrics providing both Net2Phone and the operator with a call-level view of the VoIP service.

The operator administers and controls the functionality of the management suite via the CVOSS Portal and the CVOSS Dashboard. The operator has access to the CVOSS Portal and Dashboard to also view the network and operations. More about CVOSS

24 x 7 Network Operations Center
Net2Phone currently operates a Network Operations Center (NOC) that has a combined expertise in both Voice and Data. The center provides a 24 x 7 support system to Net2Phone’s worldwide operations, which route millions of minutes daily. Network management tools are used to monitor and manage call quality and view all gateway traffic on a real time basis. In addition to network monitoring and management, the NOC isolates and troubleshoots individual network components that comprise the solution.

Quality of Service Metrics
The solution’s Quality of Service metrics guarantee operators that voice quality and service availability meet or exceed customer expectations. CVOSS collects, stores, and analyzes close to 300 independent metrics of the total solution. Up-to-the-minute, as well as historical data, can be viewed concurrently. A threshold engine generates alarms based on expected operations patterns which will alert the NOC to take appropriate action. The table below outlines the standard QoS metrics captured and assessed by the Net2Phone solution in order to meet the operator’s high levels of voice quality and service availability.

Voice Quality
Net2Phone incorporates ITU Standard P.862 -- the Perceptual Evaluation of Speech Quality algorithm (PESQ) -- to measure voice quality in its network management suite of tools. The output of the PESQ algorithm is the MOS (Mean Opinion Score) rating that would be provided by a human. It is the most current and reliable predictor of voice quality for packet-based voice solutions.

 
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