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Internet Broker Suretrade To Offer Voice-Enhanced Internet Communications Through Net2phone

Lincoln, RI, March 8, 2000-SURETRADE.com, one of the nation's fastest-growing online brokerages and a subsidiary of FleetBoston Financial (NYSE: FBF), announced today the addition of Net2Phone's (NASDAQ: NTOP) voice-enabled e-commerce solution, Click2Talk, to its online tools, effective immediately.

"SURETRADE has been recognized by SmartMoney, Fortune, Time and many other news sources as a leader among online brokers for customer service and free research, all at rock-bottom rates and commissions as low as $7.95 per trade," said Donato Montanaro, president of SURETRADE. "We're committed to connecting customers to quick, accurate, friendly support by any channel that suits that customer's needs. Click2Talk is a great tool because it enables our customers to place calls directly from the web to any telephone in the world, expediting sales by connecting customers directly to a live broker on a telephone. While our customers are logged onto our site, they can simultaneously dial a broker and talk live with them about account openings, navigating the site or any aspect of our service, products or features," said Mr. Montanaro. "This will save our users time, energy and money, regardless of where they are calling from."

When a customer logs onto the SURETRADE site, the Click2Talk icon will appear on the screen. When the icon is clicked, the call is seamlessly routed over the Internet from the PC to a live representative at SURETRADE, enabling the customer to trade stocks, inquire about products or features, or ask investor-related questions. This feature allows customers to keep their Internet connection while simultaneously speaking through one telephone link to a SURETRADE representative. Customers speak through a microphone and can hear the representative through the computer speakers. All customers will need Net2Phone's software in order to use Click2Talk, which is an automatic download upon initial click. All calls to SURETRADE are free for customers to make.

Any reservations that customers might have about giving financial or personal information over the Internet are alleviated since they are speaking live with an agent. Click2Talk features a real-time voice. When a voice is encrypted and compressed using Net2Phone technology, it can only become decompressed once, when the customer communicates to the representative.

The Click2Talk tool benefits national and international SURETRADE customers. International customers can reach toll-free numbers that are inaccessible through traditional long distance phone service, further servicing international SURETRADE customers as well as domestic. "By adding Click2Talk to their website, SURETRADE has shown a strong commitment to customer satisfaction, and gains a competitive edge," said Jonathan Fram, president of Net2Phone. "Enabling the customer with low-cost trading opportunities along with interactive voice services is a key differentiating factor which we believe to be the future of online trading and e-commerce."

Recognized as the company who first bridged the Internet with the public switched telephone network, Net2Phone routes millions of minutes monthly over the Internet to PCs, telephones and fax machines. Net2Phone also offers a suite of voice-enabled e-commerce services to e-tailers worldwide such as 1-800-FLOWERS, Lands' End, and FTD. Net2Phone has furthered its commitment to e-commerce through a recent strategic investment in WebDialogs, the leading provider of web interaction technology and services, enabling a collaborative environment for web businesses and visitors to interact live and exchange information over the Internet.

Launched in November 1997, SURETRADE (www.suretrade.com) has grown to become one of the fastest-growing Internet brokerage firms on the market, with over 400,000 customer accounts and over $2.5 billion in customer assets. Offering commissions as low as $7.95 per trade and some of the lowest margin rates on the Internet, SURETRADE is highly-ranked by SmartMoney Interactive and a host of other publications for value, content, reliability and ease of navigation. SURETRADE is part of FleetBoston Financial (NYSE: FBF), a $185 billion diversified financial services company serving approximately 20 million customers through 5,750 outlets nationwide.

Net2Phone (www.net2phone.com) is a leading provider of voice-enhanced Internet communications services to individuals and businesses worldwide. Net2Phone enables people to place low-cost high quality calls from their computer, telephone, or fax machine to any telephone or fax machine in the world. Net2Phone develops and markets technology and services for IP voice and e-commerce solutions for the web and other IP networks.
 

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